{"id":833,"date":"2019-11-08T03:53:59","date_gmt":"2019-11-08T03:53:59","guid":{"rendered":"http:\/\/wpdemo.archiwp.com\/onum\/?page_id=833"},"modified":"2023-08-17T03:13:08","modified_gmt":"2023-08-17T01:13:08","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.protaximpot.ca\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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faq<\/span><\/h6>\r\n\t \r\n\r\n\t \t \t

GENERAL QUESTIONS\n<\/h2>\r\n\t \t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n\t\t\t\tWhat is the ProTaxImpot service ? <\/i><\/i><\/span>\r\n\t\t\t\t
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ProTaxImpot is an online income tax filing service designed to be both simple and efficient. It helps you quickly maximize your tax credits with the assistance of our expert team.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\tHow is the price of my quote determined ? <\/i><\/i><\/span>\r\n\t\t\t\t
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The price is based on the answers you provide. Our platform will assess your situation and propose a suitable rate. For more details, contact us at 1 844 200-TAXI (8294). Our team will be happy to assist you.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\tWhat are your accepted payment methods ? <\/i><\/i><\/span>\r\n\t\t\t\t
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We only accept payments by credit card or prepaid card. For further assistance, please contact us at 1 844 200-TAXI.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\tHow will my tax returns be submitted ? <\/i><\/i><\/span>\r\n\t\t\t\t
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In general, we submit your tax returns electronically. However, there are exceptions, such as post-bankruptcy returns or for newcomers. For more details, please refer to the websites of the Canada Revenue Agency and Revenu Qu\u00e9bec.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\tIs there a ProTaxImpot app ? <\/i><\/i><\/span>\r\n\t\t\t\t
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Yes, our mobile app is available for iOS and Android devices under the name \"protaximpot-app\".<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\tWho can use ProTaxImpot ? <\/i><\/i><\/span>\r\n\t\t\t\t
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Any Quebec or Canadian taxpayer, whether employed, retired, or a student, can use ProTaxImpot.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

\r\n\t\t\t\tHow much does ProTaxImpot cost ? <\/i><\/i><\/span>\r\n\t\t\t\t
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The price depends on your situation. Rates start at $124.99 (plus taxes). Discounts may be available based on the submission period.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t <\/div>\r\n\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\r\n\t\t\t\tHow does ProTaxImpot work ? <\/i><\/i><\/span>\r\n\t\t\t\t
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  1. Create your profile after accepting the price<\/span><\/li>
  2. Photograph and upload your statements and invoices, whether regularly or at the last minute<\/span><\/li>
  3. Submit your file<\/span><\/li>
  4. Allow for a 10-day period for your returns to be prepared.<\/span><\/li>
  5. Once your returns are ready, approve and sign them. We will then take care of submitting them to the tax authorities.<\/span><\/li>
  6. Our main goal is to provide you with a smooth and pleasant experience.<\/span><\/li><\/ol>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t
    \r\n\t\t\t\tDo I need to travel to submit my documents ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    No, simply scan and upload your documents to your secure ProTaxImpot portal. Whether through our app, your smartphone, tablet, or computer, no travel is required.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

    \r\n\t\t\t\tWhat is the timeframe for my returns to be ready ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    After submitting your file, allow 10 days for your returns to be finalized. If any information or documents are missing, our team will reach out to you.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

    \r\n\t\t\t\tWill my returns be reviewed before being submitted ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    Yes, one of our tax experts will review your returns to ensure you're benefiting from all applicable tax credits. No return will be submitted until you've approved it.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

    \r\n\t\t\t\tI haven't received a confirmation email, what should I do ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    First, check your spam folder. If you still can't find the email, contact us at 1 844 200-TAXI.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

    \r\n\t\t\t\tWhat documents do I need to provide ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    After completing the questionnaire, ProTaxImpot will indicate the necessary documents. You'll need to provide all your tax slips, receipts, and other supporting documents.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

    \r\n\t\t\t\tWhen will I receive my tax refund ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    After the tax authorities have accepted your returns, it usually takes two to three weeks to receive your refund.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t <\/div>\r\n\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    faq<\/span><\/h6>\r\n\t \r\n\r\n\t \t \t

    TECHNICAL QUESTIONS<\/h2>\r\n\t \t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \r\n\t\t\t\tIs ProTaxImpot secure ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    Absolutely. ProTaxImpot employs strict security measures to protect your information. Additionally, we are partnered with the Quebec firm Raymond Chabot Grant Thornton, ensuring reliable tax expertise.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

    \r\n\t\t\t\tCan I use ProTaxImpot on a mobile device ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    Yes, our system is compatible with both Android and iOS devices.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t <\/div>\r\n\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \r\n\t\t\t\tWhat type of computer is recommended for ProTaxImpot ? <\/i><\/i><\/span>\r\n\t\t\t\t
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    For optimal performance, we recommend a fast internet connection and a recent computer. The recommended browsers are Chrome, Firefox, Safari, and Edge.<\/span><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t <\/div>\r\n\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Submit a support request<\/span><\/h6>\r\n\t \r\n\r\n\t \t \t

    If you haven't found your answer, feel free to ask us your question!<\/h2>\r\n\t \t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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