FAQs
faq
GENERAL QUESTIONS
ProTaxImpot is an online income tax filing service designed to be both simple and efficient. It helps you quickly maximize your tax credits with the assistance of our expert team.
The price is based on the answers you provide. Our platform will assess your situation and propose a suitable rate. For more details, contact us at 1 844 200-TAXI (8294). Our team will be happy to assist you.
We only accept payments by credit card or prepaid card. For further assistance, please contact us at 1 844 200-TAXI.
In general, we submit your tax returns electronically. However, there are exceptions, such as post-bankruptcy returns or for newcomers. For more details, please refer to the websites of the Canada Revenue Agency and Revenu Québec.
Yes, our mobile app is available for iOS and Android devices under the name "protaximpot-app".
Any Quebec or Canadian taxpayer, whether employed, retired, or a student, can use ProTaxImpot.
The price depends on your situation. Rates start at $124.99 (plus taxes). Discounts may be available based on the submission period.
- Create your profile after accepting the price
- Photograph and upload your statements and invoices, whether regularly or at the last minute
- Submit your file
- Allow for a 10-day period for your returns to be prepared.
- Once your returns are ready, approve and sign them. We will then take care of submitting them to the tax authorities.
- Our main goal is to provide you with a smooth and pleasant experience.
No, simply scan and upload your documents to your secure ProTaxImpot portal. Whether through our app, your smartphone, tablet, or computer, no travel is required.
After submitting your file, allow 10 days for your returns to be finalized. If any information or documents are missing, our team will reach out to you.
Yes, one of our tax experts will review your returns to ensure you're benefiting from all applicable tax credits. No return will be submitted until you've approved it.
First, check your spam folder. If you still can't find the email, contact us at 1 844 200-TAXI.
After completing the questionnaire, ProTaxImpot will indicate the necessary documents. You'll need to provide all your tax slips, receipts, and other supporting documents.
After the tax authorities have accepted your returns, it usually takes two to three weeks to receive your refund.
faq
TECHNICAL QUESTIONS
Absolutely. ProTaxImpot employs strict security measures to protect your information. Additionally, we are partnered with the Quebec firm Raymond Chabot Grant Thornton, ensuring reliable tax expertise.
Yes, our system is compatible with both Android and iOS devices.
For optimal performance, we recommend a fast internet connection and a recent computer. The recommended browsers are Chrome, Firefox, Safari, and Edge.
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